Refund policy

At Zharp, we want you to feel confident when shopping for kitchen island carts, kitchen islands, and pull-out cabinet drawers. If you are not completely satisfied with your purchase, we are here to help.

This Return and Refund Policy explains our return procedures, eligibility requirements, refund process, and how to contact our customer support team.

1. Return Period

Zharp offers a 14-day return period. You may request a return within 14 days of receiving your order.

To be eligible for a return, please contact us within this period and provide your order number and reason for the return. We will provide instructions for the next steps.

Items must meet the applicable return eligibility requirements outlined below.

2. Return Eligibility

To qualify for a return, items should generally meet the following conditions:

Be unused and in their original condition.
Be returned with their original packaging, accessories, hardware, and included components, where reasonably possible.
Include proof of purchase, such as an order confirmation or receipt.
Be free from damage caused by improper use, assembly, or handling after delivery.

Because our products may include kitchen islands, cabinet organizers, and pull-out drawers, please inspect your items upon delivery and before assembly or installation.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible so we can help resolve the issue.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.

3. Items That May Not Be Eligible for Return

Returns may be declined for items that:

Show signs of use beyond what is reasonably necessary to inspect them.
Have been damaged through misuse, improper assembly, or unauthorized modification.
Are missing essential components due to customer handling.
Are returned outside the 14-day return period without an applicable legal entitlement or an approved exception.

Exceptions may apply to damaged, defective, incorrectly supplied, or legally protected items. We will assess these cases in accordance with applicable law.

4. Damaged, Defective, or Incorrect Items

We want you to receive the products you ordered in satisfactory condition.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us at support@zharp.com.

To help us resolve the issue quickly, please provide:

Your order number.
A brief description of the problem.
Clear photographs of the item and any visible damage, if applicable.
Photographs of the packaging, if relevant.

After reviewing your request, we may offer an appropriate solution, such as replacement parts, a replacement product, a return, or a refund, depending on the circumstances and applicable law.

Please contact us before sending an item back so we can provide the appropriate instructions.

5. How to Request a Return

To initiate a return, follow these steps:

Step 1: Contact Us

Email support@zharp.com within 14 days of receiving your order.

Step 2: Provide Order Details

Include your order number, the product you wish to return, and the reason for your request.

Step 3: Await Return Instructions

Our customer support team will review your request and explain the next steps, including the applicable return address and shipping arrangements.

Step 4: Package and Send Your Item

If your return is approved, package the item securely and follow the instructions provided by our support team.

Please do not send items to our business address unless we have confirmed that it is the correct return destination.

6. Return Shipping Costs

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs, where permitted by law and as communicated before the return is completed.

For items that arrive damaged, defective, or incorrect, Zharp will review the circumstances and provide an appropriate resolution consistent with applicable law.

Because kitchen islands and cabinet organizers may be large or heavy, return shipping arrangements and costs can vary by product and destination. Please contact us before arranging return shipment.

7. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method whenever possible.

Please allow time for your payment provider or financial institution to process the refund after it has been issued. The time required for the funds to appear in your account may vary.

If your refund has been approved but you have not received it after a reasonable processing period, please contact us for assistance.

8. Refund Amount and Deductions

Approved refunds will be calculated based on the applicable order terms and consumer protection laws.

Original shipping charges, return shipping costs, or other deductions may apply where permitted by law and where the relevant terms were disclosed.

We will not apply deductions that are prohibited by applicable law. For damaged, defective, or incorrectly supplied products, any refund or other remedy will be handled in accordance with applicable legal requirements.

9. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, please contact our support team to discuss available replacement or exchange options.

Availability may depend on stock levels, product specifications, and your delivery location. Where a replacement is not available or is not an appropriate remedy, another resolution may be offered in accordance with applicable law.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@zharp.com.

We will try to accommodate cancellation requests before an order has been processed or shipped. However, cancellation may not be possible once the order has entered fulfillment or has been dispatched.

If an order has already shipped, you may need to follow the return procedure described in this policy, subject to your applicable legal rights.

11. Shipping and Delivery

Our general shipping and processing timeframe is approximately 4–6 days, while handling and transit may take 1–2 business days, depending on the applicable shipping stage and method.

These timeframes are estimates and may vary based on the destination, carrier, product availability, holidays, and other circumstances.

If your order is delayed, has not arrived, or appears to have been lost in transit, contact our support team so we can help investigate.